For direct support, contact [email protected].
Support.
Vanilla Markdown support is focused on practical product questions: install issues, file-opening behavior, Markdown rendering, local folder access, keyboard navigation, and basic compatibility. This page gives you the support email, the bug-report form, the feedback form, and the App Store route for free trial, unlock, billing, or storefront issues so you can find the right path without going on a scavenger hunt.
If the question is about installing the app, opening files, rendering Markdown, or understanding the product scope, start here.
Report a bug
If something is broken or behaving strangely, use the bug report form.
Send feedback
If the app works and you just have thoughts, feature ideas, or product feedback, use the feedback form.
Buy me 🍨
If the app saved you time and you feel generous, use Buy Me a Coffee.
App Store and unlock issues
For trial, lifetime unlock, billing, or storefront delivery problems, use the App Store support route alongside direct product support.
Platform requirements
Vanilla Markdown is built for macOS 13 and later. iOS and iPad support are planned but not part of the current launch scope.
Troubleshooting basics
Start with the usual suspects.
File type check
Confirm the file uses a supported Markdown or plain-text extension and opens locally on your Mac.
Folder access check
If a docs folder is involved, verify the app has access to the selected folder location and the files inside it.
Link target check
If a local link does not resolve, confirm the target file or heading exists where the document expects it.
Version check
Include your app version and macOS version in support requests so issues can be reproduced accurately.
More scoops
Other useful stuff while you’re here
FAQ
Check the most common product, trial, unlock, free mode, privacy, and compatibility questions.
Privacy
Understand local-file handling, analytics, and how support messages are used.
Reference
Review the product feature set if you are evaluating whether a behavior is supported.
Markdown viewer for Mac
Return to the main macOS-specific positioning page.
One last scoop
Need a human? Start with email.
If you are not sure whether the issue belongs in a bug report or a feedback note, just send an email and point at the mess.